Reference

What You Agree To When You Use mentoto

These terms set out the rules that apply to your account, your wallet activity, and every session you run on mentoto.

Account EligibilityDANA, OVO, GoPay Wallet RulesFair Use PolicyAccount Suspension RightsJurisdiction & Local Law
mentoto What You Agree To When You Use mentoto
HOW WE OPERATE

Account Security and Data Handling Under These Terms

Your account data is held according to the data retention rules set out in these terms. We collect the minimum information needed to verify your identity and process wallet transactions via DANA, OVO, and GoPay. You can request a summary of the data we hold on your account by contacting support through live chat or email — we will respond within the timeframe required by applicable local law. Account security is your shared responsibility: you agree not to share your login credentials with any third party, and we commit to flagging any unusual login activity to you via your registered contact.

Data Retention

We retain your account records only as long as required by local law and our internal audit obligations. You may request deletion once your account is fully closed and no pending transactions remain.

Cookie Use

Cookies on mentoto support session continuity — so your account state is preserved whether you switch from mobile to desktop or return after closing the browser. No cookies are used to profile you for third-party ad networks.

Account Security

You are responsible for keeping your login and wallet PIN secure. If you suspect unauthorised access to your account or linked DANA, OVO, or GoPay wallet, contact support immediately to initiate a lock.

Requesting Changes

To update your registered details — name, contact number, or linked e-wallet — submit a request through live chat with a valid ID. Changes take effect after our verification team confirms the update.

TERMS CONTACT

Reach Us About Your Terms Questions

If any part of these terms is unclear, or if you believe a rule has been applied incorrectly to your account, our support team is available to walk you through it. Raise a query directly through the channels below — include your account ID and the specific clause you are asking about so we can respond precisely.

Team online

Live Chat

Open the chat window from any page on mentoto. Available around the clock for account and terms queries — fastest path to a direct answer.

Email Support

Send a detailed message to our support address for written records of any terms dispute or account review request. We aim to respond within one business day.

Wallet Verification Help

If your DANA, OVO, or GoPay wallet is flagged during a withdrawal review, contact support with your transaction reference to expedite the check.

Common Questions About These Terms

The questions below cover what we hear most from account holders about how these terms work day to day. If your question is not listed, live chat is the quickest way to get a direct answer tied to your specific account situation.

No. These terms allow one account per person. Multiple accounts linked to the same DANA, OVO, or GoPay wallet will be flagged, and the associated accounts may be suspended pending a review.

We will notify you of material changes via your registered contact. Continuing to use your account after the update date means you accept the revised terms. You can close your account if you do not agree.

Access and eligibility depend on local law in your region. The same terms apply to all accounts, but certain features or wallet options may not be available where local regulations restrict them.

Contact support through live chat with your transaction reference and the date it occurred. We will review the case against the wallet provider's records — DANA, OVO, and GoPay all provide transaction logs we can cross-reference.

We retain account records for the period required by applicable local law. Once that period passes and no pending obligations remain, you may request full deletion by contacting our support team in writing.

You can request a copy of your account data or ask us to correct inaccurate records at any time via live chat or email. We process these requests in line with local data law timelines.