Reference

How mentoto Handles Your Personal Data

Your account data — including login details, wallet connections, and transaction history via DANA, OVO, or GoPay — is held under a clear set of rules you can read here.

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DATA PRACTICES

How We Protect and Manage Your Information

Account security and data hygiene are part of how the platform operates day to day — not a separate compliance layer. Here is how each area works in practice.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. Unrecognised device logins trigger an additional confirmation step before access is granted.

Cookie Use

We use session cookies to keep you logged in across pages, and analytics cookies to understand how the account dashboard is used. You can manage cookie preferences from your browser settings.

Data Retention

Active account data is held for as long as your account remains open. Once an account is closed, personal data is retained only for the minimum period required under applicable local regulation, then removed.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support via live chat or email. Wallet transaction records tied to DANA, OVO, or GoPay are also available on request.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, update, or delete your personal data, our support team handles these requests directly. Reach us through any of the channels below. We aim to respond to data-related requests within a reasonable timeframe — complex requests may take longer, and we will let you know if that applies to yours.

Live Chat Open the chat icon from your account dashboard. Available around the clock for account and data queries, including wallet unlinking requests.
Email Support Send your data request to our support address listed in the account settings panel. Include your registered mobile number for faster verification.
Account Settings Some data updates — like changing your linked mobile number or updating your DANA, OVO, or GoPay wallet — can be done directly from your profile page.

Common Questions About Your Privacy Rights

The questions below cover the most common things people ask about how their data is handled on this platform. If something is not answered here, reach out via live chat.

We collect your email address, mobile number, and the wallet ID you use to fund your account — DANA, OVO, or GoPay. Device and session data is also logged for security purposes.

We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties.

Contact our support team via live chat or email from your registered account. Provide your mobile number for verification and we will prepare your data summary within a reasonable timeframe.

Yes. Submit a deletion request through live chat or support email. Some records may be retained for the minimum period required under applicable local regulation before full removal is completed.

Transaction records — including deposits and withdrawals via DANA, OVO, and GoPay — are kept for as long as your account is active and for the regulatory minimum period after closure.

After account closure, your personal data is retained only for the period required by applicable local law in Indonesia, then either deleted or anonymised. Wallet links are removed immediately upon closure.

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